We believe in creating the best customer experiences possible. We’re efficient, nimble, flexible and proactive. The ultimate resource for our clients. No red tape, just a commitment to make travel smooth and successful. For us working on a 24/7/365 basis is a “GIVEN”. We do not want to offer that as an additional service.
It is our daily duty to organize and clarify the unpredictable and complex nature of travel. Everything we do is directed at making our customers’ travel experiences the best they can be, from the simplest to the most complex of arrangements.
We take great pride and spend as much time as possible in ensuring that we get all your requirements, so before you Take Off we adhere to all the information that we collate via your profile forms. Due to our attention to detail, we are happy to perform online check-in’s to monitoring of your flights – just a few small things to show that we understand that your time is valuable.
Our proprietary CRM tool ensures that we maintain all your historical data, which helps in servicing you on an ongoing basis.
Our Booking software ensures that all the passenger information that we have for you is used to its maximum - flight alerts, weather disruptions, aircraft changes and any other unforeseen issues are just a few of the benefits that you would enjoy if you book with us.
Our Emergency team consists of agents that have a collective experience of over 45 years and you can be assured that YOU will not be just an airline reservation number to us.
Not sure if it is normal but we love analyzing information and one of the areas that we take great pride in is in understanding travel patterns of the traveller. This helps us in maximizing on our discounted fares, using upgrade opportunities wherever possible to also making sure that both the traveller and company benefit from the various airline and hotel loyalty programs.
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